HOW TO PLACE YOUR ORDER
PLEASE NOTE WE DO NOT TAKE ORDERS FROM THE GENERAL PUBLIC, SORRY!
If you are a new customer and this is your first order, please contact our sales team and fill in a New Customer
Account Form. If your company uses a Purchase Order system, we will only be able to process orders that come
with a valid Purchase Order number showing the correct price for the job. If your company does not use a Purchase Order system and you have an account with us simply email your order to us.
HOWEVER YOU PLACE YOUR ORDER PLEASE FOLLOW THE CHECKLIST BELOW:
*Without this information there will be a delay in processing the order whilst we contact you.
If you would like a PDF of this page to email to colleagues who place orders please let us know.
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THE FREE DELIVERY PROCESS
We deliver nationwide for free. When your order is ready for delivery our dispatch team will call you to arrange a
convenient appointment. You will always have 24 hours notice at the very least and be given a window of between
two and three hours so you don’t have to wait all day. Our drivers can also call ahead upon request.
If you are in a hurry for your order call our Dispatch Manager on 01454 319 573 to see how quickly you can get it
delivered before you place your order, if we can help we certainly will.
PLEASE MAKE SURE YOU KEEP THE APPOINTMENTS FOR FREE DELIVERY
Unlike other companies we don’t charge for delivery but failed appointments cost us dearly!
Please ensure that you are in during your agreed delivery time slot. If you agree a time slot with our dispatch
team but will not be there on the day of delivery – make sure that the person who will be in – staff or tenant -
knows that we are coming! We understand that problems occur, especially in the world of busy housing professionals.
If you find that you are unable to make your agreed time slot, please let us know as soon as you possibly
can. Sadly, repeated failed deliveries may incur a redelivery charge or in the worst cases orders may be cancelled.
We deliver nationwide for free. When your order is ready for delivery our dispatch team will call you to arrange a
convenient appointment. You will always have 24 hours notice at the very least and be given a window of between
two and three hours so you don’t have to wait all day. Our drivers can also call ahead upon request.
If you are in a hurry for your order call our Dispatch Manager on 01454 319 573 to see how quickly you can get it
delivered before you place your order, if we can help we certainly will.
PLEASE MAKE SURE YOU KEEP THE APPOINTMENTS FOR FREE DELIVERY
Unlike other companies we don’t charge for delivery but failed appointments cost us dearly!
Please ensure that you are in during your agreed delivery time slot. If you agree a time slot with our dispatch
team but will not be there on the day of delivery – make sure that the person who will be in – staff or tenant -
knows that we are coming! We understand that problems occur, especially in the world of busy housing professionals.
If you find that you are unable to make your agreed time slot, please let us know as soon as you possibly
can. Sadly, repeated failed deliveries may incur a redelivery charge or in the worst cases orders may be cancelled.
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DELIVERY OPTIONAL EXTRAS
PLEASE NOTE IF YOU REQUIRE ANY OPTIONAL EXTRAS WITH YOUR DELIVERY PLEASE CLEARLY STATE THIS ON YOUR ORDER
- KITCHEN APPLIANCES CONNECTED - *For a small charge we can connect some kitchen appliances, see products for details
- REMOVE OLD UNWANTED BEDS & MATTRESSES - £10+vat per item
- REMOVE OLD UNWANTED SOFAS AND ARMCHAIRS - £10 +vat per item
- REMOVE OLD UNWANTED KITCHEN APPLIANCES EXCLUDING REFRIGERATION - £20 +vat per item
- REMOVE OLD UNWANTED REFRIGERATION- £30 +vat per item
- REMOVE OLD UNWANTED WARDROBES - £10 +vat per item
- REMOVE OLD UNWANTED CHESTS OF DRAWERS - £10 +vat per item - Bedsides are Free!
Any items not listed above such as dining chairs, microwaves etc we will remove free of charge. We only charge for white goods or bulky items, so if an item not listed above but it is larger than a chest of drawers please check for pricing if you want that item removed.
As you can see the prices for removing old items are extremely reasonable, this is simply an exercise to cover costs rather than increase profits. If you have any queries please don’t hesitate to contact our sales team on 01454 319 573.
For large refurbishments these prices are negotiable.
ICONS EXPLAINED
EXPRESS DELIVERY This product is stocked in our warehouses, our aim is to complete delivery within 5-10 working days. Please let us know if you need it sooner, if we can help we will! |
20 TO 30 WORKING DAYS These items are often made to order or not stocked in our warehouses. If you’re in a hurry please check if we have any available stock for a quicker delivery time. |
CONTRACT QUALITY These products are high quality and durable. Many of these products meet BS standards for contract furniture in the UK. |
DOMESTIC QUALITY Standard domestic products. Not suitable for heavy use or challenging environments. |
CRIB 5 FIRE RESISTANT These products are fire resistant to Crib Source 5 contract standard. |
WATERPROOF Waterproof to at least 2000mm hydrostatic head test. Suitable for use in healthcare environments. |
1 YEAR GUARANTEE As with our other guarantees but for 1 year. Please note appliances have their own warranty (normally 1 or 2 years) which is not covered by us outside of 28 days from date of delivery. |
3 YEAR GUARANTEE We will repair or replace any damage due to manufacturing faults up to 3 years from delivery. This does not cover damage by misuse. |
5 YEAR GUARANTEE We will repair or replace any damage due to manufacturing faults up to 5 years from delivery. This does not cover damage by misuse. |
7 YEAR GUARANTEE We will repair or replace any damage due to manufacturing faults up to 7 years from delivery. This does not cover damage by misuse. |